Privacy Policy

Last updated: August 2026

Lantern & Lore respects your privacy and is committed to handling personal information responsibly.

Providing clear information about how personal data is collected and used is a requirement under UK data-protection law.

1. Who We Are

Lantern & Lore is a trading name of:

AAE Education Services Ltd
109 Ermine Way
Arrington
SG8 0AG
United Kingdom

Company No. 08689830

Email: hello@lanternandlore.uk

2. Information We May Collect

We may collect information including:

  • your name;

  • billing and delivery address;

  • email address;

  • telephone number;

  • order and transaction information;

  • correspondence with us;

  • information submitted through contact or bespoke enquiry forms;

  • website usage and device information;

  • marketing preferences.

Payment information is processed through our payment providers. We do not ordinarily receive or store complete payment-card details.

3. How We Use Your Information

We may use personal information to:

  • process and fulfil orders;

  • arrange delivery;

  • communicate about purchases;

  • provide customer service;

  • process returns and refunds;

  • respond to enquiries;

  • manage bespoke projects;

  • prevent fraud and protect our website;

  • meet legal, tax and accounting obligations;

  • improve our products and website;

  • send marketing communications where permitted.

4. Legal Bases

Depending on the circumstances, we process personal information because:

  • it is necessary to perform a contract with you;

  • we need to comply with a legal obligation;

  • it is in our legitimate interests and those interests do not override your rights;

  • you have given consent.

5. Marketing

Where consent is required, we will not send electronic marketing communications without the appropriate permission.

You may unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us. UK electronic-marketing rules operate alongside UK GDPR requirements.

6. Who We Share Information With

We may share information where necessary with service providers including:

  • Squarespace;

  • payment processors;

  • delivery and courier companies;

  • email and marketing providers;

  • professional advisers;

  • accounting and administrative providers;

  • technology and website service providers.

We only share information where necessary for the relevant service or where required by law.

7. International Transfers

Some service providers may process data outside the United Kingdom.

Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place as required by applicable data-protection law.

8. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, tax, accounting and dispute-resolution requirements.

9. Cookies

Our website uses cookies and similar technologies for functions such as:

  • operating the website;

  • maintaining security;

  • remembering preferences;

  • processing shopping-cart functions;

  • understanding website usage;

  • analytics and marketing where permitted.

Essential cookies may operate without consent where legally permitted. Optional cookies and similar technologies should be controlled through the website’s cookie-consent mechanism. ICO guidance confirms that PECR applies to cookies and similar storage/access technologies, alongside UK GDPR where personal data is involved.

10. Your Rights

Depending on the circumstances, UK data-protection law may give you rights including:

  • access to your personal information;

  • correction of inaccurate information;

  • deletion of information;

  • restriction of processing;

  • objection to processing;

  • data portability;

  • withdrawal of consent.

To exercise a privacy right, contact:

hello@lanternandlore.uk

You also have the right to raise concerns with the UK Information Commissioner’s Office.

11. Security

We use reasonable organisational and technical measures, together with the security features provided by our website and payment-service providers, to protect personal information.

12. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes to our website, services or legal requirements.

The latest version will always be published on this page.